This consumer complaint against NorthStar Home was first published by an anonymous source at a (now defunct) website called ComplaintsBase.com on May 28, 2015.
The title of the complaint was –
NorthStar Home, Not a real service
and the user awarded a rating of 0/5 to NorthStar Home based on his/her experience.
Here is the complete text of the review which has now been deleted from the source –
We signed a contract with Vision Alarm Service, otherwise known as the NorthStar Home Alarm Services as of May 2016.My first encounter with them was a request to replace the window sensor. It was not until after we made the request that we discovered that they had switched ownership because they failed to secure our home.They continuously refused to tend to our requests, but we cannot cancel our contract because they claim that we are locked in until2019.NorthStar Alarm Services & Home Security has never offered us the services we originally signed up for. They blame us for being in violation of our contract when they are the ones, not doing as promised.
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