Direct Outbound – Review, Complaint and Allegation

This consumer complaint against Direct Outbound was first published by an anonymous source at a (now defunct) website called on May 18, 2018.

The title of the complaint was –

Direct Outbound, Direct Outbound is a Mess

and the user awarded a rating of 0/5 to Direct Outbound based on his/her experience.

Here is the complete text of the review which has now been deleted from the source –

I used Direct Outbound to take care of all of my business’s shipping needs before we went global. They fulfilled our orders and took care of holding and shipping. When we were just US-based with them, they were a little overpriced, but we used them anyway because it was going to be a disaster if we switched Services. We were worried about our retailers not receiving the shipment on time or product getting lost. Direct Outbound had already done it a couple times and we could not risk it happening again.We were growing and our president insisted that we go global. We pushed for retailers in the UK and Europe. this was where working with Direct Outbound became a real nightmare.They got our orders all wrong. I know it was not the DHL service because the addresses and shipments were clearly labeled and known before going to transport. We had the shipment that was meant for the UK sent to Rome and vice versa. Our retailers were frustrated. We almost lost the contracts that we had with both. Before pushing our international endeavors any further with Direct Outbound we had to switch. We could not risk it. They are not as organized as they seem and the prices are way too expensive. Team is in the process of investigating Direct Outbound to compile as many critical reviews, scam reports, lawsuits, and litigation info related to Direct Outbound. We will soon publish a more detailed dossier on Direct Outbound with in-depth analysis and a final projected score for Direct Outbound based on multiple factors.

If you or your friends/family have had an experience with Direct Outbound that you might want to share with us, please get in touch with us immediately. All communication is kept strictly confidential and private.


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