Birch Communications/ Fusion – Review, Complaint and Allegation

This consumer complaint against Birch Communications/ Fusion was first published by an anonymous source at a (now defunct) website called on Jun 28, 2018.

The title of the complaint was –

Birch Communications/ Fusion, The WORST with Communication

and the user awarded a rating of 0/5 to Birch Communications/ Fusion based on his/her experience.

Here is the complete text of the review which has now been deleted from the source –

Birch Communications is now called Fusion. They were involved in fraudulent activity of some sort. Imagine that?! They are nearly impossible to get in touch with after they relentlessly contacted my company about services. They offered us a network, phone plan, and a system bundled into one plan. It seemed like a great plan at a fair price. The whole package turned out to be useless. The phone service and network were out half the time, it made business incredibly difficult for a couple weeks. Our customers could not call for to-go orders, and orders were not getting translated to the kitchen through the system. I tried calling customer service multiple times, but they were unreachable most of the time and they were unhelpful. They offered zero advice other than to turn it on and off. I decided to cancel their services, but they wanted $225 and wanted us to pay to return all the equipment. Terrible company and no benefit of using it! Team is in the process of investigating Birch Communications/ Fusion to compile as many critical reviews, scam reports, lawsuits, and litigation info related to Birch Communications/ Fusion. We will soon publish a more detailed dossier on Birch Communications/ Fusion with in-depth analysis and a final projected score for Birch Communications/ Fusion based on multiple factors.

If you or your friends/family have had an experience with Birch Communications/ Fusion that you might want to share with us, please get in touch with us immediately. All communication is kept strictly confidential and private.


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